That put my check 1 month back even though they got the information by the requested time frame. ** April they denied my claim until I had a Physical Therapist send them documentation because, somehow my doctor wasn't good enough for them. So matrix absence says we will approve it until March.I then had to argue my case with them to get it extended until April. I have doctors notes putting me out of work until June 23, 2023. I have not been paid no less than 5 times.
Matrix Absence has put a road block in the way every step of the way. I am on short term disability following a back injury that lead to paralysis and surgery with on going issues. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.My company ADT uses matrix absence management for leave claims. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate.
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